Shipping Policy

Thank you for shopping with us. We are committed to delivering your jewellery safely and on time. Please read our shipping policy carefully for complete information regarding order processing and delivery.

1. Order Processing

All orders are processed within 24-48 business hours after payment confirmation. Orders placed on weekends or public holidays will be processed on the next working day.

2. Shipping Time

Standard delivery usually takes 3-7 business days depending on your location. Delivery timelines may vary during festivals, sales, or due to courier delays.

3. Shipping Charges

We offer free shipping on selected orders and promotions. Any applicable shipping charges will be displayed during checkout before payment confirmation.

4. Order Tracking

Once your order is shipped, you will receive a tracking number via email or SMS to monitor your shipment status in real time.

5. Delivery Delays

While we aim to deliver all orders on time, unexpected delays caused by weather conditions, courier issues, or public holidays may occur. We appreciate your patience and understanding.

6. Incorrect Address

Customers are responsible for providing accurate shipping details. We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

7. Damaged Packages

If your package arrives damaged, please contact our support team within 48 hours of delivery with clear photos of the package and product for assistance.

8. International Shipping

International shipping availability depends on the destination country. Additional customs duties or taxes may apply and are the responsibility of the customer.

9. Contact Us

For shipping-related questions or assistance, please contact us through our Contact Us page or customer support email.